Service & Support

Hooleox Warranty – Twice the Industry Standard

At Hooleox, we stand behind the durability and reliability of our UTVs. While many manufacturers offer just 6 months of coverage, we double that to a full year because we believe in the quality of our vehicles. Our UTVs are rigorously tested in extreme conditions, so you can ride with confidence knowing that we’ve got you covered.

What’s Covered?

If a manufacturer-related defect occurs within 12 months or 5,000 km (whichever comes first), we will provide replacement parts at no cost to keep you up and running.

What’s Not Covered?

Like any vehicle, regular wear-and-tear and routine maintenance items are the responsibility of the owner. This includes things like:

  • Brake pads, filters, and spark plugs
  • Tires, belts, hoses, and fluids
  • Batteries left uncharged for extended periods
  • Damage or wear caused by accidents, misuse, or unauthorized modifications

We’re committed to fast parts availability and responsive support, so when you do need maintenance or repairs, you’ll never be left waiting.

Confidence Every Ride

Our vehicles are built to last, and our warranty reflects that confidence. When you choose Hooleox, you're not just getting a UTV—you're getting a machine that’s been tested, proven, and backed by real support.

For full warranty details, contact your Hooleox dealer today!


 

Hooleox Zhongqing Juchuang All-Terrain Vehicle Parts Replacement Standard

Category

Components  and Parts

Warranty  Period

Warranty  Description

Engine  Section

CYLINDER  HEAD

From the date of manufacture by our  company, it is valid for one year or 5,000 kilometers.

For any performance or functional  quality issues that are not caused by external forces, we provide a  three-guarantee service during the warranty period (excluding damages caused  by unauthorized disassembly, modification, or use for other purposes).

 

CRANKCASECYLINDER BLOCK

CRANSHAFTCONNECTING RODPISTON ASSEMBLY

VALVE  TIMING MECHANISM

SPEED  CHANGE MEACHANISM

MAGNETORMAGNETO ROTOR

STARTEROVERRUNNING COUPLER

INTERNAL  DRIVE GEARS AND BEARINGS

OIL  PUMP

DRIVING  WHEEL ASSEMBLYDRIVEN WHEEL ASSEMBLY

From the date of manufacture by our  company, it is valid for 6 months or 3000 kilometers.

WATER  PUMP

Chassis

MAIN  FRAME

From the date of manufacture by our  company, it is valid for one year or 5,000 kilometers.

Under  normal driving and usage conditions, we will provide three guarantees service  if the following issues occur:

1.Cracks or fractures in critical parts.

2.Paint blistering covering an area  exceeding 10 square centimeters.

3.Misalignment of the frame, resulting in  deviation during driving.


 
Damage to the frame structure caused by  human factors or improper use is not covered under warranty.

SUBFRAME

FRONT  AND REAR ARMFRONT AND REAR BUMPER

TENT  FRAME

RIM

For any performance or functional  quality issues that are not caused by external forces, we provide a  three-guarantee service during the warranty period (excluding damages caused  by unauthorized disassembly, modification, or use for other purposes).

BRAKE  SYSTEMHOSE,BRAKE PADS NOT INCLUDED

FRONT  AND REAR SHOCK

From the date of manufacture by our  company, it is valid for 6 months or 3000 kilometers.

In  normal driving conditions, the following issues are covered under the  warranty service:

1.Bottom cylinder fracture.

2.Oil seal leakage.

3.Welding detachment or damper piston  rod fracture. Note: Leakage caused by obvious  scratches due to improper use, disassembly that cannot be restored, as well  as shock absorberperceived poor  performanceare excluded from the warranty coverage.

EXHAUST  PIPEMUFFLER

For any performance or functional  quality issues that are not caused by external forces, we provide a  three-guarantee service during the warranty period (excluding damages caused  by unauthorized disassembly, modification, or use for other purposes).

STEERING  KNUCKLESTEERING WHEELSTEERING  COLUMNSTEERING TRACK ROD

GEARSHIFT

PARKING  MECHANISM

BALANCE  BAR SYSTEM

THROTTLEPARKINGGEAR SHIFT CABLE

In the event of quality issues such as  interference, fracture, etc., new parts can be replaced (excluding artificial  damage and external damage).

ELECTRIC  APPLIANCE

MAIN  HARNESSENGINE HARNESS

From the date of manufacture by our  company, it is valid for one year or 5,000 kilometers

For any performance or functional  quality issues that are not caused by external forces, we provide a  three-guarantee service during the warranty period (excluding damages caused  by unauthorized disassembly, modification, or use for other purposes)

ECUELECTRONIC INJECTION COMPONENT

EPS  SYSTEM

AUTOMOBILE  BODY CONTROLLER

RECTIFIER

HOMBUZZER

From the date of manufacture by our  company, it is valid for 6 months or 3000 kilometers

For any performance or functional  quality issues that are not caused by external forces, we provide a  three-guarantee service during the warranty period (excluding damages caused  by unauthorized disassembly, modification, or use for other purposes)

LAMPINSTRUMENT

VARIOUS  TYPES OF SWITCHESRELAY

WINCH  SYSTEM

TRAILER  POWER OUTLET

12V  BATTERY

If the outer shell is broken, the  electrolyte leaks, the pole is fractured or loosened, which the reason for  this is due to manufacturing defects (excluding damages caused by human  modification of the circuitry or improper storage), then it will be covered  by the three guarantees.

CAR  BODY

PLASTIC  PAINTINGCAR TRIM

From the date of manufacture by our  company, it is valid for 6 months or 3000 kilometers

Due to paint issues, rusting, severe discoloration,  peeling, and cracking can be replaced with a new one (excluding man-made  damage and external damage).

SEAT  CUSHION

FUEL  TANK

1.Replacement  of deformed or leaking fuel tank caused by non-external forces (except for  damage caused by unauthorized disassembly, modification, or use for other  purposes)

2.If  rusting, discoloration, peeling, or cracking occur within 6 months or 3,000  km due to paint issues on the surface, a replacement can be provided.

BRKT  FOOTREST

For any performance or functional  quality issues that are not caused by external forces, we provide a  three-guarantee service during the warranty period (excluding damages caused  by unauthorized disassembly, modification, or use for other purposes).

BACKREST  BRACKET

WATER  TANKRADIATOR FAN

OIL  COOLER

AUXILIARY  KETTLE

SAFETY  BELT

SIDE  DOORDOOR LOCK

WINDSHIELD

FRONT  AND REAR LUGGAGE CARRIERHANDRAILREAR CARGO BOX

The final interpretation right of this " Zhongqing Juchuang All-Terrain Vehicle Warranty Service Guide" belongs to Cangzhou Zhongcheng Juchuang Technology Co., Ltd., which also enjoys the right to modify and adjust. This warranty service specification will be implemented on May 1st, 2024.